Frequently Asked Questions

Purchase a Qualifying Product within the promotional period, then submit an online claim within the promotional period as detailed in the Terms and Conditions on this website.

Qualifying Products are detailed on the Qualifying Products page.

View our How It Works page for further details on how to submit your online claim.

Claims are completed online by clicking ‘claim now’ on this website.

You will be asked to provide the following information about your Dell Qualifying purchases:

  • Products Purchased and Quantity.
  • A proof of purchase which must clearly display the products purchased and the amount paid.
  • Serial numbers for the new products.

Other information requested will be your name, address, email (please make sure this is correct as all communication will be supplied to this) and Bank details for your reward to be paid into.

We can only offer the cashback reward for purchases of Dell products listed as qualifying purchases. Please refer to the Qualifying Products on this website.

Please refer to the email, it may be that the details uploaded for your proof of purchase were not sufficient to process your claim.

Common reasons for Missing Documents:

  • Proof of purchase was not clear
  • Proof of Purchase did not show the price paid or products
  • An incorrect document was uploaded and not a proof of purchase
  • An order confirmation was supplied which did not show the products were purchased clearly, in this case we ask you to provide further documents to support your claim, this could be a delivery note or invoice

Payment will be made within the timeframe outlined in the promotional terms and conditions, please allow up to 5 extra days for bank processing.

If you have any queries, please contact our team using the details found in the Support section of this website.

A maximum of 10 products can be claimed within the promotional period.
Physical Copy/In Store Purchase:

If you have a scanner, scan your proof of purchase and save to your computer ready to upload.

If you do not have a scanner, take a picture with your mobile phone, digital camera or tablet. To transfer this document to your computer you can simply send it via email or transfer via USB. If you are claiming on your tablet, upload the image from your tablet’s photo library.

Digital Copy/Online Purchases:

Print and Scan as detailed under physical copy/ in store purchase.

Save your proof of purchase to your computer ready to upload.

Take a screenshot of the proof of purchase and save as PDF or JPEG to your computer. To save your proof of purchase as a JPEG, simply paste the screenshot you have taken into Microsoft Paint and save this document to your computer as a JPEG.

If claiming from a tablet, take a screenshot of the proof of purchase and upload to the claim form from your photo library.

General Requirements for documents uploaded:

When scanning or taking a picture please ensure all the required details are clearly visible. Blurred or unclear proof of purchase may invalidate your claim.

Uploaded documents must be in PDF document or JPEG image format. Maximum size of each document is 2Mb.

If required you can upload multiple documents, simply select the files one at the time and click upload during the claim process.

This is likely to be for one of the following reasons:

  • You have missed the claim window for this promotion
  • Your purchase date is outside the promotional period
  • You are too early to claim for this promotion

Please refer to your proof of purchase and the Terms and Conditions of this promotion and the claim period detailed.

Prepare your documents for upload and then during the claim process follow these steps:

To upload the document(s) select ‘Choose File’, then locate the file that you want to upload and click ‘Open’. The name of the document selected will be displayed on the web page, check this is the correct document then select ‘Upload’.

If you need to add more documents repeat this process. The documents will be listed as you add them. If the wrong document was selected simply remove them by using the delete button (indicated by the Bin icon). Once all documents are loaded select next.

You will need to provide the following details:

  • Account Number
  • Sort Code
  • Account Holder's Name
Your claim will be checked by one of our agents and the status of your claim will be emailed to you. We will keep you up to date on the status of your claim via email, you can also check the Claim Tracker function on this website as to the status of your claim.
Please check the email account you provided during the claim form for emails related to this promotion. Ensure you check your junk or spam email folder. Alternatively, you can use the ‘Claim Tracker’ function on this website.

Please refer to the email we have sent you, it may be that the details uploaded for your proof of purchase were not sufficient to process your claim.

Common reasons for Missing Information:

  • Proof of purchase was not legible
  • Proof of Purchase did not show the price paid, products or retailer purchased from
  • An incorrect document was uploaded and not a proof of purchase
  • An order confirmation was supplied which did not show the products were purchased, in this case we ask you to provide further documents to support your claim, this could be a delivery note or invoice
  • The serial number you entered on your claim is invalid
  • The bank details you provided are not matching with the claimant/company details
Payment will be made within the timeframe outlined in the promotional terms and conditions.

If you have received an email to confirm approval of reward, please check the following:

  • Refer to the Terms and Conditions of the promotion for reward timeframes
  • Check your bank statements for the reward amount that you are expecting
  • If you are still unable to locate your payment please contact us here

Contact Us Form


If you have any questions about this promotion please contact our dedicated customer service team using the details below:

By Email: plus@delltradetosave.com

By Telephone: 03452 160059

Lines are open Monday to Friday, 9am to 5pm, public holiday excluded. Calls will be charged at local call rates from landlines only, mobile charges may vary.

Claim Tracker

Enter your claim ID to see how your claim is progressing through the system

Ultrabook, Celeron, Celeron Inside, Core Inside, Intel, Intel Logo, Intel Atom, Intel Atom Inside, Intel Core, Intel Inside, Intel Inside Logo, Intel vPro, Itanium, Itanium Inside, Pentium, Pentium Inside, vPro Inside, Xeon, Xeon Phi, and Xeon Inside are trademarks of Intel Corporation in the U.S. and/or other countries.